POSITION TITLE:  Intake Specialist

Reports to:   Director of Clinical Services

POSITION PURPOSE: The function of the Intake Specialist is to perform initial assessment of each patient to identify individual’s needs and determine HOH’s ability to meet them.

ESSENTIAL JOB RESPONSIBILITIES:

• Conducts initial patient interviews, gathering background, financial and other demographic data to be utilized in making eligibility determinations, referrals to specific programs within HOH and/or referrals to other agencies, programs or resources.
• Interacts with referral sources to facilitate communications, answer questions and resolve problems.
• Researches/identifies all potential payer sources and determines the primary payer.
• Documents demographics/clinical payer information and determines coverage availability for requested services.
• Records the outcome of all inquiries and referrals calls received.
• Contact the attending physician regarding any patient that the Intake Specialist feels should be admitted to any level of treatment.
• Coordinates internal activities to ensure a smooth transition for the patient into HOH’s care.
• Perform basic clerical duties (i.e. filing, telephone calls, copying, faxing).
• Operates computer to enter and retrieve data and type correspondence and reports.
• Maintain customer information in confidential manner.
• Attends hospital orientation, staff meetings and completes all mandatory yearly in-services.
• Perform all other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Master’s Fully Licensed Social Worker.
2. Effective interpersonal communication skills.
3. Basic clerical, communication and organizational skills.
4. Ability to work independently and without constant direction.
5. Ability to work within a team environment.
6. Be able to maintain a professional appearance and attitude when dealing with clients and coworkers