Admissions

Getting help shouldn’t be difficult. We strive to make the admissions process as smooth as possible. Call us today to speak to someone who can help you determine if Harbor Oaks is the right fit for you or your loved one.

The Admissions Process

Our intake department is staffed with licensed clinicians who are available to offer assistance 24 hours a day, 7 days a week. Prospective patients have the option of either calling our intake department or walking into the hospital when they are ready to begin the admissions process. The staff at Harbor Oaks Hospital will conduct a comprehensive evaluation that assesses our patients’ needs for various levels of care, and will then verify benefits with the patients’ health insurance companies.

Following this evaluation, and based on the presenting concerns provided by each individual and his or her family members, one of our doctors will give a recommendation for the most appropriate level of care. Authorization will then obtained from the patient’s insurance company, and the patient will be signed into the inpatient program or will be given the appropriate information for beginning outpatient treatment.

What to Expect

When being admitted to inpatient programming at Harbor Oaks Hospital, the following can be expected:

  • A nurse will meet with patients and/or their families. Pediatric patients will meet with the nurse in the intake area with their families. Adult patients, on the other hand, will be taken to the appropriate unit and meet with the nurse there.
  • Each patient’s belongings will be searched in order to ensure the safety of every person who is staying in that unit.
  • Family members and loved ones are not allowed to accompany patients onto the unit where they will be staying.
  • A physician will visit the patient within 24 hours of his or her admission.
  • A social worker is assigned to each patient and will coordinate his or her care (including the scheduling of family meetings and working on a discharge plan) during his or her stay. A patient’s family / support system are viewed as being a very important part of treatment.
  • Smoking is only allowed for patients on the adult chemical dependency unit (CDU) in a designated outdoor area. Patients on this unit may bring in unopened cigarette packages, but no loose tobacco is allowed on any unit. Lighters will be provided by our staff.
  • Patients will begin to attend group meetings as soon as they are able to. These meetings include group psychotherapy, educational groups (e.g. medication education), therapeutic groups (e.g. coping skills), and experiential groups (e.g. art therapy).
  • For the safety of our patients, their families, and Harbor Oaks staff, our treatment center is a locked facility.
  • In order for family and friends to communicate with patients who are taking part in programming on one of our inpatient units, a release of information must be signed by the patient, allowing for the exchange of personal information.
  • If patients arrive at Harbor Oaks with medication, they will need to be shown to the attending nurse upon admission. Medications that we already have in stock in our pharmacy will be sent home. If there is a medication that we do not stock, we will keep it in our medication room and obtain a physician’s order to dispense it.

Frequently Asked Questions

Are patients allowed to smoke?

Smoking is not allowed on the inpatient psychiatric units. We offer nicotine replacement options to alleviate cravings.

What insurance do you accept?

We accept most insurance plans. To confirm your coverage and verify that we accept your provider, contact Harbor Oaks.

What are visiting times?

  • Pediatric Unit: Mondays, Wednesdays, and Saturdays (6:30-7:30 p.m.)
  • Adult Unit: Tuesdays, Thursdays, and Sundays (7-8 p.m.)
  • Older Adult Unit: Tuesdays, Thursdays, and Sundays (6-7 p.m.)
  • Beacon of Hope Unit: Mandatory family education sessions are Saturdays and Sundays (1-2 p.m.), followed by visiting time (2-3:30 p.m.)
  • Specialized Inpatient Pediatric Unit: Daily by appointment

What can I bring with me?

Inpatient Psychiatric Units

  1. Three to five outfits (nothing with strings)
  2. Reading material

Beacon of Hope Unit

  1. Seven outfits (nothing with strings)
  2. Reading material
  3. Personal hygiene products

Can I bring my computer/cell phone?

Please refrain from bringing electronic devices. If you bring a computer, tablet, phone, or other device with you, we can securely store your items while you are in treatment and return them to you upon discharge.

Do I have my own room? How many patients to a room?

Our patient rooms are designed for a maximum of two people. You will most likely share your room with one other person during your time in treatment.

Do you provide transportation?

Yes, we provide limited transportation services for our patients. For details, contact us directly.

How frequently do I see a physician?

You will see a physician every day during your time in treatment at Harbor Oaks.

Do you make accommodations for religious and/or cultural needs?

Yes, we’re happy to work with all patients to ensure that their religious or cultural needs are met throughout their time with us. To learn more about our ability to accommodate your needs, please call Harbor Oaks at your convenience.

Do you accept walk-in patients?

Yes, we accept walk-in patients. However, due to certain insurance requirements, medical clearance may be required. To avoid any inconvenience, please call our admissions department prior to arrival.

Can I sign myself out once I’m admitted?

Leaving against medical advice is not recommended. We encourage open and honest dialogue between you and your treatment team so that you can make the most informed decisions on all treatment-related matters.

Can I get treatment if I do not have insurance?

Accommodations are available for uninsured patients who are seeking inpatient psychiatric care. Please call our admissions department for more information.

Do I have to go to an ER first if I’m a walk-in patient?

Certain circumstances require medical clearance prior to arrival. Please contact the admissions department to determine whether you need medical clearance before you can begin treatment at Harbor Oaks.

How do I call a patient at Harbor Oaks?

  • Adult Unit: (586) 716-7712 or (586) 716-7816
  • Pediatric Unit: (586) 725-4796
  • Specialized Inpatient Pediatric Unit: (586) 725-5285
  • Beacon of Hope: (586) 716-7803
  • Older Adult Unit: (586) 716-8005

I was desperate to get help and Harbor Oaks took me immediately. I cannot say enough good things about the staff and admissions team, they were all so kind and professional.

– Former Patient