Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 10/09/2020

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Harbor Oaks Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Harbor Oaks Hospital.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Admissions

Getting help shouldn’t be difficult. We strive to make the admissions process as smooth as possible. Call us today to speak to someone who can help you determine if Harbor Oaks is the right fit for you or your loved one.

The Admissions Process

Our intake department is staffed with licensed clinicians who are available to offer assistance 24 hours a day, 7 days a week. Prospective patients have the option of either calling our intake department or walking into the hospital when they are ready to begin the admissions process. The staff at Harbor Oaks Hospital will conduct a comprehensive evaluation that assesses our patients’ needs for various levels of care, and will then verify benefits with the patients’ health insurance companies.

Following this evaluation, and based on the presenting concerns provided by each individual and his or her family members, one of our doctors will give a recommendation for the most appropriate level of care. Authorization will then obtained from the patient’s insurance company, and the patient will be signed into the inpatient program or will be given the appropriate information for beginning outpatient treatment.

What to Expect

When being admitted to inpatient programming at Harbor Oaks Hospital, the following can be expected:

  • A nurse will meet with patients and/or their families. Pediatric patients will meet with the nurse in the intake area with their families. Adult patients, on the other hand, will be taken to the appropriate unit and meet with the nurse there.
  • Each patient’s belongings will be searched in order to ensure the safety of every person who is staying in that unit.
  • Family members and loved ones are not allowed to accompany patients onto the unit where they will be staying.
  • A physician will visit the patient within 24 hours of his or her admission.
  • A social worker is assigned to each patient and will coordinate his or her care (including the scheduling of family meetings and working on a discharge plan) during his or her stay. A patient’s family / support system are viewed as being a very important part of treatment.
  • Smoking is only allowed for patients on the adult chemical dependency unit (CDU) in a designated outdoor area. Patients on this unit may bring in unopened cigarette packages, but no loose tobacco is allowed on any unit. Lighters will be provided by our staff.
  • Patients will begin to attend group meetings as soon as they are able to. These meetings include group psychotherapy, educational groups (e.g. medication education), therapeutic groups (e.g. coping skills), and experiential groups (e.g. art therapy).
  • For the safety of our patients, their families, and Harbor Oaks staff, our treatment center is a locked facility.
  • In order for family and friends to communicate with patients who are taking part in programming on one of our inpatient units, a release of information must be signed by the patient, allowing for the exchange of personal information.
  • If patients arrive at Harbor Oaks with medication, they will need to be shown to the attending nurse upon admission. Medications that we already have in stock in our pharmacy will be sent home. If there is a medication that we do not stock, we will keep it in our medication room and obtain a physician’s order to dispense it.

Frequently Asked Questions

Are patients allowed to smoke?

Smoking is not allowed on the inpatient psychiatric units. We offer nicotine replacement options to alleviate cravings.

What insurance do you accept?

We accept most insurance plans. To confirm your coverage and verify that we accept your provider, contact Harbor Oaks.

What are visiting times?

  • Pediatric Unit & Adult 2: Mondays, Wednesdays, and Saturdays
    • First letter of the patient’s last name A-L: 6:00 p.m. – 7:00 p.m.
    • First letter of the patient’s last name M-Z: 7:30 p.m. – 8:30 p.m.
  • Adult 1 & Older Adult: Tuesdays, Thursdays, and Sundays
    • First letter of the patient’s last name A-L: 6:00 p.m. – 7:00 p.m.
    • First letter of the patient’s last name M-Z: 7:30 p.m. – 8:30 p.m.
  • CD Unit:
    • Familoy Education 1:00p.m. – 2:00 p.m. (Mandatory for all CD visitors)
    • Saturday – Sunday 2:00 p.m. – 3:30 p.m.
  • Specialized Inpatient Pediatric Unit: Daily by appointment

What are the meeting schedules?

  • AA Meetings: Monday & Friday 7:30p.m. – 8:30 p.m.
  • DBSA: 2nd and 4th Sunday of each month 2:00 p.m. – 4:00 p.m.
    • For more information on DBSA meetings contact Linda P. at 586-879-8219

What can I bring with me?

Inpatient Psychiatric Units

  1. Three to five outfits (nothing with strings)
  2. Reading material

Beacon of Hope Unit

  1. Seven outfits (nothing with strings)
  2. Reading material
  3. Personal hygiene products

Can I bring my computer/cell phone?

Please refrain from bringing electronic devices. If you bring a computer, tablet, phone, or other device with you, we can securely store your items while you are in treatment and return them to you upon discharge.

Do I have my own room? How many patients to a room?

Our patient rooms are designed for a maximum of two people. You will most likely share your room with one other person during your time in treatment.

Do you provide transportation?

Yes, we provide limited transportation services for our patients. For details, contact us directly.

How frequently do I see a physician?

You will see a physician every day during your time in treatment at Harbor Oaks.

Do you make accommodations for religious and/or cultural needs?

Yes, we’re happy to work with all patients to ensure that their religious or cultural needs are met throughout their time with us. To learn more about our ability to accommodate your needs, please call Harbor Oaks at your convenience.

Do you accept walk-in patients?

Yes, we accept walk-in patients. However, due to certain insurance requirements, medical clearance may be required. To avoid any inconvenience, please call our admissions department prior to arrival.

Can I sign myself out once I’m admitted?

Leaving against medical advice is not recommended. We encourage open and honest dialogue between you and your treatment team so that you can make the most informed decisions on all treatment-related matters.

Can I get treatment if I do not have insurance?

Accommodations are available for uninsured patients who are seeking inpatient psychiatric care. Please call our admissions department for more information.

Do I have to go to an ER first if I’m a walk-in patient?

Certain circumstances require medical clearance prior to arrival. Please contact the admissions department to determine whether you need medical clearance before you can begin treatment at Harbor Oaks.

How do I call a patient at Harbor Oaks?

  • Adult Unit: (586) 716-7712 or (586) 716-7816
  • Pediatric Unit: (586) 725-4796
  • Specialized Inpatient Pediatric Unit: (586) 725-5285
  • Beacon of Hope: (586) 716-7803
  • Older Adult Unit: (586) 716-8005

I was desperate to get help and Harbor Oaks took me immediately. I cannot say enough good things about the staff and admissions team, they were all so kind and professional.

– Former Patient
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